The terms that govern your use of WPSubstrata and our services.
Last updated: November 8, 2026 · WPSubstrata
These Terms of Service ("Terms") apply to anyone who uses the WPSubstrata website (wpsubstrata.com) or engages our infrastructure services ("the Service"). By using the Site or the Service, you agree to these Terms.
The Service is provided by Viktor Chikarovski, trading as WPSubstrata ("we", "us"). We are an individual business (sole proprietor) based in the Republic of North Macedonia.
WPSubstrata provides managed WordPress infrastructure: we build your own cloud server, migrate your sites onto it, and keep it updated, monitored and backed up. We offer one plan:
Each engagement is scoped individually following a free call. The specific deliverables, timeline and price for your engagement will be confirmed in writing before any work begins.
The free call is provided at no cost and carries no obligation to proceed with a paid engagement.
The 3-day test. Before any payment is due, we build your new server and move copies of your sites onto it, and you get 3 days to test them on a private preview. Your current sites stay live and untouched during the test. You pay only if you are satisfied and approve the setup after the test. If you are not satisfied, you pay nothing and we delete the preview.
Setup. We choose the VPS provider and location to fit your needs, build and secure the server (Debian, CloudPanel, WordPress, caching and backups), move your sites, and set up your domain, SSL and email. Up to 5 websites are included in the setup; additional sites are $29 each, and larger shops are quoted individually. Mailbox migration is optional: 5 mailboxes are included, and each extra mailbox is $15. Once the setup is tested, the server is transferred into your own cloud account.
Every month after. We handle server and security updates (system, PHP, CloudPanel and patches), monitoring of uptime and server health, daily backups kept for 7 days and restored on request, and server-side fixes at no extra charge. You also receive a monthly report and direct contact with a first reply within 24 hours on business days.
Email. Email is a one-time migration, not an ongoing service. Where needed, we move your mail to a dedicated email service in your name and carry over the DNS settings. After the move, you manage your mail yourself, and your email provider supports it.
Server costs. The server itself is rented from a third-party cloud provider (currently Hetzner Cloud) in an account under your name, and its costs are paid directly by you to that provider. Servers start from about €8 per month including backups, plus VAT where applicable. Optional off-site backup storage is also paid directly to your provider.
What stays yours. WordPress itself (content, plugins and theme) remains your responsibility. We take care of everything underneath.
Pricing for each engagement is confirmed after the call and agreed in writing before work begins. Payment terms will be outlined in your individual service agreement.
How to pay. The WPSubstrata setup fee and the Managed monthly fee are invoiced directly by us and paid by bank transfer or through a payment service such as Payoneer or Ruul. We will confirm the exact method and details with you before any payment is due.
Managed WordPress VPS. Billed monthly in advance, starting when you approve the setup after the 3-day test. You can cancel at any time; cancellation takes effect at the end of the current billing period. Extra sites are $29 each and extra mailboxes migrated are $15 each, one-time.
Taxes. The price shown is the total you pay.
Managed WordPress VPS. You pay only after your 3-day test, and only if you are satisfied. If you are not satisfied, you pay nothing and we delete the preview server. You can cancel at any time; cancellation takes effect at the end of the current billing period. Payments for billing periods already started, including the first month, are non-refundable. When you cancel, the server stays yours, with everything on it.
Upon completion of the setup and full payment, you receive full ownership of your server environment, including root access, credentials, and documentation. The server is transferred into your own cloud account. WPSubstrata does not retain administrative access to your server unless explicitly agreed as part of the Managed WordPress VPS plan.
Server hardware is rented from a third-party cloud provider (currently Hetzner Cloud). You own the environment running on it, but the underlying hardware infrastructure is subject to the cloud provider's own terms.
You are responsible for:
WPSubstrata is not liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of data, loss of revenue, or website downtime.
Our total liability to you in connection with any engagement shall not exceed the total fees paid by you for that engagement.
Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence.
All content on the WPSubstrata website (copy, design, and code) is owned by WPSubstrata and may not be reproduced without written permission.
Any custom configuration, scripts, or documentation we create as part of your engagement become yours upon full payment.
You may cancel the Managed WordPress VPS plan at any time, effective at the end of the current billing period. We may end the plan with 30 days' written notice. When you cancel, the server stays yours, with everything on it.
We reserve the right to refuse or discontinue service to anyone who uses our services for illegal purposes or in a way that harms others.
These Terms are governed by the laws of the Republic of North Macedonia. Any disputes will be resolved before the competent courts in Skopje.
We may update these Terms from time to time. When we do, we will update the date at the top of this page. Continued use of the Site or Service after changes are posted constitutes acceptance of the updated Terms.