Privacy Policy

Who we are

[COMPANY LEGAL NAME] operates the website wpsubstrata.com ("the Site") and provides WordPress infrastructure services ("the Service"). In this policy, "we", "us", and "our" refer to WPSubstrata. "You" refers to any person using our Site or Services.

If you have questions about this policy, contact us at: hello@wpsubstrata.com

What information we collect

We collect information you give us directly, and some information automatically when you use the Site.

Information you provide:

• Your name and email address when you book an audit or contact us
• Your website URL and current hosting details shared during the audit process
• Any other information you choose to share with us during our conversations

Information collected automatically:

• Basic analytics data — pages visited, time on site, general location (country level)
• Device and browser type
• Referral source (how you found us)

How we use your information

We use the information we collect to:

• Respond to your enquiries and deliver the audit and services you requested
• Schedule and conduct infrastructure audit calls
• Send you information directly related to your engagement with us
• Improve our Site and understand how people use it

We do not sell your personal information to anyone. We do not use your data for advertising purposes.

Third-party services

We use a small number of third-party tools to run the Site and our operations:

• Cal.com — for booking audit calls. When you book a call, you interact with Cal.com's platform, subject to their own privacy policy.
• [Analytics provider] — for basic, anonymous website analytics.
• Hetzner Cloud — our infrastructure provider, where client server environments are hosted.

We only work with providers we trust, and we do not share more data with them than necessary.

Data retention

We keep your information for as long as necessary to deliver our services and meet our legal obligations. If you become a client, we retain relevant records for [X] years after the end of our engagement. If you contacted us but did not proceed, we delete your information within [X] months.

You can ask us to delete your data at any time by emailing hello@wpsubstrata.com.

Your rights

Depending on where you are based, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict how we process your data
• Receive a copy of your data in a portable format

To exercise any of these rights, email us at hello@wpsubstrata.com. We will respond within 30 days.

Cookies

We use only essential cookies required to operate the Site. We do not use advertising or tracking cookies. [Update this section if you add analytics or other tools that set cookies.]

Changes to this policy

We may update this policy from time to time. When we do, we will update the date at the top of this page. Continued use of the Site after any changes constitutes your acceptance of the updated policy.

Contact

Questions about this policy or how we handle your data? Email us at hello@wpsubstrata.com.

[COMPANY LEGAL NAME] · [REGISTERED ADDRESS] · [COUNTRY]